AllWays Able LTD
1. Cancellation & Refund Policy
• Clients can cancel membership plans at any stage.
• Refunds are not available for missed sessions or late cancellations.
• Memberships renew automatically each month, and our weekly classes are available on a flexible pay-as-you-go basis.
• Occasionally, coaches may need to reschedule a session. We’ll always provide notice in advance. This applies only to weekly pay-as-you-go classes and will not affect active memberships.
2. Data Privacy & Confidentiality
• All client information (personal, medical, progress) is strictly confidential.
• Data is stored securely and used only for coaching and safety purposes.
• No client information will ever be shared with third parties without consent.
3. Professional Conduct
• Both coaches and clients agree to maintain respect, honesty, and punctuality.
• Coaches will always provide a safe, inclusive, and professional environment.
• Any form of disrespect, harassment, or unsafe behavior may result in termination of services.
4. Health & Safety Policy
• Clients must complete a PAR-Q/Agreement Contract/Consent Waiver form before starting.
• Coaches will ensure exercises are appropriate, safe, and supervised.
• Clients must immediately report any pain, dizziness, or discomfort during sessions.
• Emergency procedures will be followed where necessary.
5. Communication Policy
• Clients are encouraged to communicate via email or agreed messaging platform.
• Response time for non-urgent matters is within 24–48 hours.
• Feedback and questions are always welcome — this is a team effort.
6. Acknowledgment
All clients can access and review AllWays Able’s policies and procedures on our official website.